REMEMBER: Our custom orders take approximately 48 hours to ship (you must then allow 3-5 business days (domestic) for it to arrive to your home once the items ship).

Common Questions:

Do you ship overseas?
To many countries...absolutely. Upon checkout of a custom-designed hat, you will be prompted to enter a country (shipping costs will increase slightly). While DinoHaven ships to many countries, we do not ship to Africa or South America at this time.

I think my merchandise is lost in the mail, can you verify?
It is VERY rare for items to be lost in the mail. Statistically, it is ~0.25%. However...it does happen. DinoHaven tracks all items that are shipped from our main office. We will make every effort to track the item that has been mailed to you and figure out what has happened. Please note that DinoHaven does not consider a domestic order lost until after 30 days from the day that the merchandise was shipped. International orders are considered lost after 60 days from the day that the merchandise was shipped. If your order falls under this category, we provide either a full refund to the customer, or a second delivery.

My tracking says that the item has been delivered, but it must have been stolen. Will you please resend the hats?
If the tracking states that a delivery has successfully been made, we will not reship a package.

I live in Europe, how long will it take for my package to arrive?
While this varies greatly depending upon the county, it is most common for a European package to arrive in 7-14 business days from the time it was shipped. Note, however, that packages occasionally get stuck in customs (~5% of the mailings). For this reason we have a 60 day delay for European packages to be considered "lost".